Patient Policies

At Your Service

Cedar Park OB/GYN Associates places a high priority on customer service. We are available to answer your non-emergency calls, from 8 a.m. to 5 p.m., Monday through Friday. After hours what do you do? Prescription refill authorizations can be taken during regular office hours, with a 48-hour turn-around time. For emergency situations, dial 9-1-1 or go to the Emergency Room at Cedar Park Regional Medical Center, where we have exclusive privileges.

Appointments

Appointments are scheduled based on the first available date. If you have an immediate health concern, do not hesitate to call us for guidance. Please call at least 24 hours in advance if you are unable to make your appointment. Patients arriving more than 15 minutes late may be rescheduled out of courtesy for other patients.

Cancellations

Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge for which you are responsible, since insurance will not over this assessment.

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 15 minutes after your scheduled appointment. Always arrive 15 minutes early for an appointment to complete any paperwork associated with your visit.

Lab and X-Ray Results

Please refer to our Lab Results Policy at our office. When lab or radiology work is ordered by another physician other than Cedar Park OB/GYN Associates, please give us two (2) days to complete this request. You can call or drop off the order.

Prescriptions

Calls for prescriptions received after 12:30 PM will be addressed the following day after 2:00 PM. Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 PM on Friday will be returned after 2:00 PM on the following Monday. When you call, you may be asked to leave a message in the prescription voice mailbox. Always leave your full name, date of birth, name of the medicine(s), spelling it out if necessary, the prescription number on the bottle, if the prescription is for one month, three months, or other time period, your phone number and the name of the pharmacy (include the address if a chain store like CVS). Please see the enclosed policy statements on prescriptions, sample medications, and narcotic prescribing.

Emergencies and On Call

If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about acute medical problems after hours. If the physician is not in the office, the machine will direct you to leave a message for the physician on call and our answering system will page him. If the doctor on call does not answer your call within 30 minutes, please recall the office.